Last updated: June 2026
1. Introduction
AIKU.FIT is operated by BlackForestSystems ("we", "our", "us").
This Privacy Policy explains how we collect, use, store and protect personal information when you use the AIKU.FIT mobile application and related services.
2. Information We Collect
We may collect the following information:
Account Information
- Name
- Email address
- User role
- Authentication information
Usage Information
- Login activity
- App interactions
- Device information
- Error and diagnostic information
Uploaded Content
- Photos
- Documents
- Signatures
- Checklists and installation-related records
Communications
- Messages sent through the platform
- Support requests
3. How We Use Your Information
We use personal information to:
- Provide and operate AIKU.FIT
- Authenticate users
- Store installation and project records
- Improve platform performance
- Provide customer support
- Protect against fraud and abuse
- Comply with legal obligations
4. Data Storage
Data is stored using secure cloud infrastructure.
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration or destruction.
5. Data Sharing
We do not sell personal information.
Information may be shared with trusted service providers only when necessary for operating AIKU.FIT, including:
- Hosting providers
- Database providers
- Authentication providers
- Email service providers
Such providers are contractually required to protect personal information.
6. Data Retention
We retain personal information only as long as necessary for providing our services or complying with legal obligations.
Certain accounting, tax or contractual records may be retained for legally required periods.
7. Account Deletion
Users may request deletion of their account and associated personal data through:
https://fit.blackforestsystems.de/delete-account
Deletion requests are generally processed within 30 days.
Certain information may be retained where required by law.
8. Security
All data transmitted between the app and our systems is encrypted using HTTPS/TLS.
Access to personal information is restricted to authorized personnel and systems.
9. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
Requests may be submitted to: ivo@blackforestsystems.de
10. Children's Privacy
AIKU.FIT is not intended for children under 16 years of age.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on this page.